We chose Helpjuice as the pricing was good too. Helped us make updates, and the software is also very easy to use with many features.
Best available Knowledge Base for the money. The product is easy to use and the amount of freedom you get with the design is unprecedented.
With a Helpjuice knowledge base, we have helped companies like yours do 2 things very well:. Your customers are always on the go, they want to use your knowledge base, more than they want to contact support — the numbers speak for themselves, you just need to make that knowledge base awesome again. Our search engine, unlike others, is built from the ground-up for knowledge base software — nothing else.
A Guide to Building a Customer Service Knowledge Base
We constantly observe how people search in knowledge bases and constantly improve our search engine. With Helpjuice we have dozens of custom-made themes, and hand-customize every knowledge base for you, for your needs all for free. Does this sound familiar to you? Without analytics, your knowledge base can quickly go stale, as you have no data points to update it from. With the Helpjuice Analytics, we tell you not only what people are searching for and not finding every single tool does this , but rather who those people are, what you should be writing in your knowledge base, which articles need improvement and so much more.
Ours is 5 minutes, personalized, and technical.
Developing Knowledge-Based Client Relationships
Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organisation. Both your customers, and employees can now access information within seconds!
Our customers switching from existing knowledge base solutions, or other solutions such as Sharepoint, Google sites, or a shared drive, notice a huge impact in their organization's performance. As always, if there are particular topics you would like me to address in the future, please let me know.
10 of the best books to help improve your client relationships
What is the difference between marketing and business development? What are the most appropriate selling frameworks or models for professional firms? Share this: LinkedIn Twitter. Whilst there is a chapter on marketing, this book is designed to introduce lawyers, accountants and surveyors and the marketers that support them to the concepts and issues surrounding selling. There are separate chapters on account management and competitive tendering.
Knowledge Base Management Best Practices
Whilst targeted at the property sector, there are examples included from the legal and accountancy professions who operate in property. David has written many books e.
These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Knowledge Management has significantly changed with Knowledge v3, which is enabled by default for all instances starting with the Fuji release.
The Knowledge Management Service Portal enables users to access a portal view of knowledge bases and articles.
Related Developing Knowledge-Based Client Relationships (Knowledge Reader)
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